At Sportybet Zambia (operated by Zambia Sports Interactive Ltd), we are deeply committed to providing a responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we strive to ensure that your experience on our platform remains safe, secure, and within your control. This policy outlines our commitment and the resources available to help you gamble responsibly.
We want you to enjoy your time with us, and that means being aware of the potential risks associated with gambling and knowing how to manage your play.
1. Our Commitment to Responsible Gaming
Sportybet Zambia is dedicated to:
- Protecting vulnerable individuals, including minors, from gambling-related harm.
- Providing tools and information to help players make informed decisions about their gambling.
- Offering assistance to those who may be experiencing difficulties with their gambling.
- Ensuring our services are fair, transparent, and conducted in a secure manner.
- Training our staff to recognize signs of problem gambling and to provide appropriate support.
2. Understanding Problem Gambling
Problem gambling occurs when gambling ceases to be a form of entertainment and begins to negatively impact a person’s life, including their finances, relationships, work, or mental well-being. It’s important to recognize the signs, which may include:
- Spending more money or time gambling than you can afford.
- Chasing losses or borrowing money to gamble.
- Gambling affecting your work, studies, or relationships.
- Feeling guilty, anxious, or depressed about your gambling.
- Lying to cover up the extent of your gambling.
- Gambling to escape problems or negative feelings.
- An inability to control or stop gambling despite wanting to.
If you recognize any of these signs in yourself or someone you know, it’s important to seek help.
3. Tools to Help You Stay in Control
Sportybet Zambia provides a range of tools to help you manage your gambling activity effectively:
3.1. Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. This helps you manage your budget and ensures you don’t spend more than you intend. Limits can be set through your account settings or by contacting customer support.
3.2. Loss Limits: Set a limit on the net amount of money you can lose over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to place further bets until the period resets.
3.3. Wager Limits: Control the total amount of money you can wager (turnover) within a defined period. This can help you keep track of your overall gambling activity.
3.4. Session Time Limits & Reality Checks: You can set limits on how long you can be logged in and playing during a single session. Our platform may also provide reality check reminders, informing you of the time elapsed since you started playing.
3.5. Self-Assessment Test: We encourage you to take our confidential self-assessment test, available in your account section or upon request. This series of questions can help you reflect on your gambling habits and identify any potential concerns.
3.6. Account History: You have access to a comprehensive history of your transactions, including deposits, withdrawals, and bets. Regularly reviewing your account history can help you stay aware of your gambling patterns.
3.7. Time-Out / Cool-Off Period: If you feel you need a short break from gambling, you can request a Time-Out or Cool-Off period. This allows you to temporarily suspend your account for a duration of 24 hours, 7 days, 1 month, or another agreed period. During this time, you will not be able to log in or place bets.
3.8. Self-Exclusion: If you are concerned that your gambling is becoming problematic, you can request a Self-Exclusion. This is a more formal process where you can exclude yourself from our services for a longer period (e.g., 6 months, 1 year, 5 years, or permanently). During self-exclusion, your account will be closed, and we will take all reasonable steps to prevent you from opening new accounts or receiving marketing materials. To activate self-exclusion, please contact our customer support team.
4. Protection of Minors
Sportybet Zambia strictly prohibits individuals under the age of 18 (or the legal gambling age in their jurisdiction) from using our Services. We employ verification checks to ensure compliance with this policy. We also advise parents and guardians to take measures to prevent underage access to gambling sites:
- Use filtering software (e.g., Net Nanny, CyberPatrol) to block access to gambling websites.
- Keep your Sportybet Zambia login details confidential and secure.
- Do not leave your computer or mobile device unattended when logged into your account if minors may have access to it.
- Educate children about the risks of underage gambling.
5. Tips for Gambling Responsibly
- Gamble for entertainment, not as a source of income. Treat gambling as a leisure activity with an associated cost.
- Only gamble with money you can afford to lose. Never use funds allocated for essential expenses like rent, bills, or savings.
- Set time and money limits before you start playing and stick to them.
- Never chase your losses. Trying to win back lost money often leads to further losses.
- Avoid gambling when you are feeling emotional, stressed, upset, or under the influence of alcohol or drugs. Clear judgment is essential.
- Balance gambling with other activities. Ensure gambling does not take over your life or become your only interest.
- Take regular breaks from gambling. Step away from the screen to refresh your mind.
- Understand the games you are playing and the odds involved.
6. Getting Help and Support
If you or someone you know is struggling with problem gambling, seeking help is a sign of strength. There are many organizations that offer free, confidential advice and support.
While Sportybet Zambia encourages you to seek out local Zambian resources, here are some internationally recognized organizations:
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
- Gambling Therapy: A global online support service for those adversely affected by gambling.
7. Our Customer Support
Our customer support team is trained to provide assistance with responsible gaming tools and to listen to your concerns. If you wish to set limits, take a break, self-exclude, or simply discuss your gambling habits, please do not hesitate to contact them via [email protected] or our live chat service.