Welcome to Sportybet Zambia! These Terms and Conditions (“Terms”, “T&Cs”) govern your use of the Sportybet Zambia website (the “Website”, “Platform”, “Service”) and all related products and services offered by Zambia Sports Interactive Ltd (“Company”, “We”, “Us”, “Our”), trading as Sportybet Zambia.
By accessing, registering, or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, you must not use our Website or services.
Please read these Terms carefully. We also recommend that you print a copy of these Terms and Conditions and any transaction data for your records.
1. Definitions
- Account: A personal account created by a User on the Platform to access the Services.
- User/Player: Any individual who registers an Account with Us or uses Our Services.
- Services: All betting, gaming, and other services offered by Sportybet Zambia.
- Website/Platform: The Sportybet Zambia website accessible via desktop, mobile, or other platforms.
- Restricted Territories: Countries or jurisdictions from which Users are prohibited from accessing or using the Services, as defined by Us and updated on our platform periodically.
2. Operator Information
2.1. The Sportybet Zambia platform is operated by Zambia Sports Interactive Ltd, a company registered under the laws of the Republic of Zambia, with registration number ZB12345678. 2.2. Our registered office address is 123 Independence Avenue, Business District, Lusaka, Zambia, 10101. 2.3. We are licensed and regulated by the Betting Control and Licensing Board of Zambia (BCLB) under license number BCLB/000/789/2025. 2.4. These Terms and Conditions are governed by the laws of the Republic of Zambia.
3. User Eligibility and Account Registration
3.1. To use our Services, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. By creating an Account, you confirm that you meet this age requirement. 3.2. You are responsible for ensuring that your use of the Services is legal in your jurisdiction. Online gambling may be illegal in some jurisdictions. 3.3. You must provide accurate, complete, and current information during the registration process and keep this information updated. We reserve the right to verify the information you provide. 3.4. You are permitted to open and operate only one (1) Account on the Platform. If we discover that you have multiple accounts, we reserve the right to treat all such accounts as one, suspend them, or close them. 3.5. You are solely responsible for maintaining the confidentiality of your Account login details (username and password) and for all activities that occur under your Account. You must notify Us immediately of any unauthorized use of your Account or any other breach of security. 3.6. We reserve the right to refuse to open an Account or to close an existing Account at Our sole discretion without prior notice or explanation, particularly if these Terms are violated.
4. Use of Services
4.1. You agree to use the Services for personal, non-commercial entertainment purposes only and in accordance with these Terms and all applicable laws, rules, and regulations. 4.2. Prohibited Activities: You are strictly prohibited from engaging in any of the following activities: * Using the Services if you are under the legal age for gambling. * Using VPNs, proxies, or similar devices to mask or manipulate your location or identity to circumvent jurisdictional restrictions. * Engaging in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the Games or use of the Services. * Using any automated software, bots, or devices to access or use the Services. * Attempting to gain unauthorized access to the Platform or any related systems or networks. * Transmitting any malicious software, viruses, or harmful code. * Using abusive or offensive language towards other Users or Our staff. 4.3. We reserve the right to suspend or terminate your Account, void any bets or winnings, and/or take any other appropriate action if We suspect or determine that you have engaged in any prohibited activities.
5. Deposits and Withdrawals
5.1. To place bets or play games for real money, you must deposit funds into your Account using the payment methods available on the Platform. 5.2. You confirm that any funds deposited into your Account are not derived from any illegal activities and that you are the rightful owner of the funds. 5.3. We may perform verification procedures (“Know Your Customer” or KYC) before processing deposits or withdrawals. This may include requesting copies of identification documents (National ID, Passport, Driver’s License), proof of address (utility bill), and proof of payment method ownership. 5.4. Minimum and maximum limits for deposits and withdrawals may apply and will be specified on the Platform’s banking or payments page. 5.5. Withdrawals will be processed to the same payment method used for depositing funds, where possible and subject to security checks. 5.6. We aim to process withdrawal requests promptly, typically within 24-72 hours, but processing times may vary depending on the payment method and verification requirements. We are not liable for any delays caused by third-party payment processors or financial institutions. 5.7. You are responsible for any taxes, duties, or levies applicable to your winnings as per the laws of Zambia.
6. Bonuses and Promotions
6.1. We may, from time to time, offer bonuses, promotions, free bets, and special offers (“Promotions”). 6.2. All Promotions are subject to their own specific terms and conditions, which will be made available at the time of the offer. You should read these specific terms carefully before participating in any Promotion. These specific terms shall prevail over these general Terms in case of any conflict. 6.3. Unless otherwise stated, Promotions are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g., debit or credit card, e-wallet, etc.), IP address, and shared computer (e.g., public library or workplace). 6.4. We reserve the right to withdraw, amend, or cancel any Promotion at any time without prior notice, at Our sole discretion. 6.5. Wagering requirements (playthrough requirements) typically apply to bonus funds and winnings from free spins before they can be withdrawn. These requirements will be clearly stated in the specific terms of the Promotion. 6.6. If We have reasonable grounds to suspect that a User is abusing a Promotion (e.g., by creating multiple accounts, engaging in arbitrage betting, or other prohibited patterns), We reserve the right to exclude the User from the Promotion, reclaim any bonus funds, and void any associated winnings.
7. Intellectual Property
7.1. All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, software, and data compilations, is the property of Zambia Sports Interactive Ltd or its content suppliers and is protected by international copyright and other intellectual property laws. 7.2. The “Sportybet Zambia” brand name, logo, and any related graphics or logos are trademarks of Zambia Sports Interactive Ltd or its affiliated companies. These trademarks may not be used in connection with any product or service that is not Sportybet Zambia’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sportybet Zambia. 7.3. You are granted a limited, non-exclusive, non-transferable license to access and use the Services and content for personal, non-commercial purposes only, subject to these Terms. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on Our Website without Our prior written consent, except as follows: your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials.
8. Privacy Policy
8.1. We are committed to protecting your personal information and respecting your privacy. Our collection, use, processing, and disclosure of your personal data are governed by Our Privacy Policy. 8.2. Please review Our Privacy Policy to understand Our practices regarding your personal data and how We will treat it. By using Our Services, you consent to the data practices described in Our Privacy Policy.
9. Responsible Gaming
9.1. Sportybet Zambia is committed to promoting responsible gaming practices as a matter of policy and social responsibility. We want Our Users to enjoy their gaming experience in a safe, secure, and controlled manner. 9.2. We provide various tools and resources to help you manage your gaming activity, including options for setting deposit limits, loss limits, wager limits, session time limits, and self-exclusion periods (temporary or permanent). 9.3. If you feel that you may have a gambling problem, are spending more than you can afford, or that gambling is having a negative impact on your life, We strongly encourage you to use these tools and seek professional help from relevant support organizations. 9.4. For more information, self-assessment tools, and support resources, please visit Our Responsible Gaming page. 9.5. We reserve the right to implement cooling-off periods or exclude Users from Our Services if We have concerns about their gambling behavior. Users under the legal gambling age are strictly prohibited.
10. Dispute Resolution and Complaints
10.1. If you have any complaints, claims, or disputes regarding any outcome in relation to the Services or any other activity, you must submit your complaint to Us in writing via email as soon as is reasonably practicable (ideally within 7 days) following the date of the original transaction or incident to which the claim or dispute refers. 10.2. Complaints may be submitted via email to [email protected] or through other official contact methods specified on Our “Contact Us” page. Please provide clear and concise details of your complaint. 10.3. We will endeavor to resolve disputes amicably, fairly, and promptly through Our internal complaints procedure. We aim to acknowledge your complaint within 24 hours and provide a substantive response within 14 working days. 10.4. If a dispute cannot be resolved to your satisfaction through Our internal complaints procedure, you may refer the dispute to an independent third-party mediator mutually agreed upon by both parties, or directly with the Betting Control and Licensing Board of Zambia (BCLB) for adjudication.
11. Limitation of Liability
11.1. To the fullest extent permitted by applicable law, Zambia Sports Interactive Ltd (including its officers, directors, employees, agents, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not We have been informed of the possibility of such damage. 11.2. Our total liability to you for any claim arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, will be limited to the User’s total stakes in connection with the claim over the preceding six (6) months or ZMW 15,000 (Fifteen Thousand Zambian Kwacha), whichever is lower. 11.3. We are not responsible for any failures or delays in performance due to events beyond Our reasonable control (Force Majeure).
12. Amendments to Terms
12.1. We reserve the right to amend, modify, or update these Terms and Conditions at any time at Our sole discretion. 12.2. Any such amendments will be effective immediately upon posting of the modified Terms on the Website. We will endeavor to notify you of significant changes via email or a notice on Our Website, but it is your responsibility to review these Terms periodically for any updates. 12.3. Your continued use of the Services after any amendments to the Terms constitutes your binding acceptance of the revised Terms. If you do not agree to the new terms, you must stop using the Service.
13. Governing Law and Jurisdiction
13.1. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Zambia. 13.2. You irrevocably agree that the courts of the Republic of Zambia shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.
14. Severability
14.1. If any provision (or part of a provision) of these Terms is held by any court or competent authority to be invalid, illegal, or unenforceable for any reason, such provision shall be severed to the extent required, and the validity and enforceability of the remainder of the provisions hereof shall not be affected and shall continue in full force and effect as if these Terms had been agreed with the invalid, illegal, or unenforceable provision eliminated.
15. Entire Agreement
15.1. These Terms, together with Our Privacy Policy, Responsible Gaming Policy, specific Promotion terms, and any other rules or terms and conditions referred to herein or posted on the Website relevant to specific services, constitute the entire agreement between you and Us regarding your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
16. Contact Information
16.1. If you have any questions about these Terms and Conditions or require any assistance, please contact Our customer support team at [email protected] or visit Our “Contact Us” page for more options.